Confident and Wrong
Thursday morning. A client rings about the regulatory briefing you sent yesterday — the one you drafted with the new AI writing assistant.
They can't find one of the documents you cited. You check. The clause numbers, the date, the publication reference are all there, and none of it is real.
They've already shared the briefing with their board.
Sam, client services, three years in
You can call the client, correct the document, and commit your own time. You can't rewrite the firm's AI policy or speak for the partners.
An AI citation that looks right isn't verified — a real source is one you've actually opened, not one that reads plausibly.